Tough Questions, Great Answers: Responding to Patient
Concerns About Today's Dentistry
Great Answers for Tough Questions, January 5, 2000
||Reviewer: A reader
Ever had a patient spring one of those really complicated questions at
you--usually in a voice loud enough so that the entire waiting room can
hear? Something like, "I see you all wear gloves now. Is one of you SICK? "
This book not only helps you respond to many of the most frequently asked
and toughest questions, but helps give you confidence in responding to your
patients, whatever the question.
Table of Contents:
1. What's Going On?
Encouraging Communication in Patient Interviews
2. Do You Care?
Starting a Successful Answer
3. Are You Any Good?
Building Trust in the Doctor's Skill and Judgment
4. Am I Safe?
Reassuring Patients of Treatment Safety
5. Is It Worth It?
Motivating Patients to Accept Treatment
6. It Costs How Much?
Explaining Fees and Dental Benefits
7. What's the Policy?
Protecting Patient Relationships in Reception
8. Communication Goals for the Dental Team
152pp: 8 illus