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Dynamic Dentistry

Editorial Reviews

From the Publisher

It takes patients about ten years to truly believe a dentist's clinical skills are exceptional. It takes them ten minutes to decide whether they want to be your patient and whether they will refer their family, friends, and colleagues to your practice. This means that as important as your clinical skills are to building your practice, the quality of the experience your patients have before and after receiving care is equally important.

About the Author
Linda Miles, CEO of Linda Miles & Associates, a premier speaking and dental consulting firm, has enjoyed levels of success that only twelve percent of all speakers in North America achieve. She's a Certified Management Consultant of the Institute of Management Consultants, a member of the Academy of Dental Management Consultants, and the American Academy of Dental Practice Administration. Linda Miles instinctively understands the business side of dentistry, and is an expert in dental... read more

Book Description
Dentistry's changing and so is practice management. This book is a home run for the transition from a solo managerial style to the total team concept. A must-read for the dentists and staff who wish to make it to the top two percent in their career field. Don't miss out on the practice management principles that guide this exciting journey day to day.

From a Press Release by Linda Miles:

Four Cornerstones Of Success

Every business has a tremendous ability to succeed far beyond the founder or owner’s expectations. In consulting for over twenty-five years I’ve learned the true secret to success in not only my client’s practices but my own business as well. As in building a structure that is to last, there is a foundation known as the cornerstones. The same is true in every business large or small.

The first and most important part of the foundation is COMMUNICATION within the business. From the owner(s) to the employees, from employee to co-worker, and from all to the consumer. Knowing very little about one’s product or services and less about the benefits to the buyer of those products or services is the downfall of many companies or professional practices. In his book, “Everyone Lives By Selling Something”, the author Alan Lord, clearly defined this weakness in one’s disability of connecting customers with the product or services on the shelf. Along those same lines of weak communication skills is the owner or upper management of a business not clearly defining the mission or goals of the business to the workers. There is an epidemic of people in America and other countries not enjoying their work places or chosen profession. When the communication within a business improves, the likelihood of workers enjoying their environment is greatly enhanced.

The second important cornerstone of success is ORGANIZATION. Some people are totally disorganized which causes stress for others as well as low productivity for all. Looking for things that could be found in seconds versus minutes or hours is one of the key reasons why some companies and professional practices are not only less productive but also less profitable. I truly believe “it is the top 20 percent of efficiency and organization that creates another 40 percent of productivity”. Going home “happy tired” versus “stressed-out” tired will be the workplace of the future and one that is highly organized. Some workers are born organized/organizers and others struggle with it. I find that some employees need simple organizational plans to accomplish more each day. Outlining these plans step by step, prioritizing the lists by due dates, then color-coding or computer tracking memos will help.

The third cornerstone is MOTIVATION. Often employers and employees lack motivation to move their companies to the next level. At meetings they continue to discuss what needs to be done but the motivation necessary to turn great ideas into finished projects through teamwork and delegation from upper management is not there.
Motivation is a gift we give ourselves. We can’t look to others to motivate us. How a person thinks, who they spend time with, and what they listen to often shapes their level of natural motivation. It isn’t the daily stress that comes to a person during the day that causes their stress. It is how one chooses to deal with the issues that come their way. If they process responses through a negative filter they will have negative results. The opposite holds true for the optimistic people of the world. They process everything, even obstacles and challenges that come their way through a positive filter which brings positive results. We all enjoy being around positive, motivated individuals as they give us energy. Negative people are referred to as “ joy robbers” who drain our energy!

Last, but certainly not least, is the fourth cornerstone for success in business, which is APPRECIATION. Appreciation for one’s work, co-workers, customers and the opportunities for being able to contribute each day is having “an attitude of gratitude”. So many employers are not appreciated by the people they hire; yet the employers go out of their way to create a good work environment for the employees. Some employers do not appreciate their employees. These employees usually end up leaving when there is little, if any praise and respect for the workers. If a company has good employees they should be treated like gold. In today’s world, attracting and retaining good employees is not an easy task. Most important to success is the appreciation for customers and clients. Letting them know you appreciate their business and that when they need the product or service you sell, they should think of you first and only. This type of customer loyalty is ironically found in businesses that have strong leadership, effective communication, praise and appreciation for employees and employers. The trickle down effect is definitely obvious in a happy business where the level of appreciation and respect are strong.

Linda Miles, CEO
Linda Miles and Associates